Order number,56066. Brilliant service! Gail made my day when she had the part on the shelf.my engineer said that they had stopped making the spares and that you would struggle to find the part. But within minutes on the Internet I found what I needed and then phoned up to confirm that it was the correct part. Gail told me were the serial number was on the boiler and we were on to a winner. Very helpful and quick service the parts turned up the next day.
Order number 55551. Fantastic service and help from the girls when taking my order and very pleasant to deal with. Item was ordered at around 11.30am and arrived next morning at 8.50 am. Can't say better then that , spot on !!! Will defiantly use again and recommend. Kind regards Nik.
Excellent Customer service and delivery; I needed to replace my boiler fan as existing one had seized. I called and spoke to Julie who confirmed the part required and the Total costs for next day delivery. I ordered the part on their website, which is clearly laid out, at 09:18hrs on 26th Feb and it arrived next day at 10:57hrs. Very happy with service would definitely use again. Prices are very competitive too. Thank you.
Richard order no. 53849 Great customer service and price for quick delivery on required part. Only negative was minor damage, part still useable. Will look to shop here again.
Great service paid for next day delivery as needed part urgently and part was delivered by lunchtime. staff helpful when telephoned to order part would recommend and use again
Order number-34727 Easy to use website, once I had ordered my part the communication I received was excellent which made it easy for me to inform my customer when their boiler part would arrive and the repair could be carried out. Have added AK GAS to my favourite list.
order number 35302. Excellent service when we needed a new fan for our boiler -at Christmas; the exact Potterton fan was available and we received it next day- only 4 minutes late of the earliest time quoted! It arrived well-packaged and in perfect condition. It was fitted and working by mid-afternoon the same day.
Quick and easy to order online. Good price - better than other suppliers!
Problem with courier:parcel returned undelivered.
Many thanks to Cheryl in office who was very helpful and arranged to get parcel sent again. Part arrived as promised today. However Courier delivered parcel to offices next door so I went round to collect it !
Excellent service from AK Gas. Very good email and telephone communication. Thankyou.
Order No 00506807 My boiler fault appeared at 14:30, on Friday 28/12/12 by 14:45 I had diagnosed the fault as the solenoid on the gas valve. My thoughts were that we would be without heating or hot water over the rest of Christmas period and into the new Year. I searched the internet found the company and the part. Created the account at 15:09 and ordered the part , had a confirmation email by 15:18. Part arrived by 11:00 next day, fitted and working by 11:30 I would definitely recommend this company.
First part (overpressure relief valve) delivered and fitted, heating all now working nicely; second part (overtemp thermostat) now ordered as a precaution.
Order number :- 52572. Rang on the Friday afternoon and my PCB was delivered by 11am Saturday. Saved me waiting till the Thursday after to get my heating working. Excellent service with polite friendly staff and will definitely recommend. Thanks again
Excellent service, ordered part Friday afternoon and it arrived on time Saturday morning. Also text messages to mobile phone informing of current status and delivery time was really useful
Very efficent and fast service, order place 1.30pm arrived next day 12.40. My customer very happy. I will be using your services again soon. Thank you.
Order No.506807 Excellent Service. My boiler fault appeared at 14:30 on Friday 28/12/12 by 14:45 I had diagnosed the fault as the solenoid on the gas valve. My thoughts were that we would be without heating or hot water over the rest of Christmas period and into the new Year. I searched the internet found the company and the part. Created the account at 15:09 and ordered the part , had a confirmation email by 15:18. Part arrived by 11:00 next day, fitted and working by 11:30 I would definitely recommend this company.
506737 I found the website easy to understand and use, found my part quickly and ordered without problem. Although it was ordered on 22nd of December it arrived on 29th! Satisfied customer, I can recommend akgas.
Order Number 506761 Very good and prompt delivery over the Christmas period. Can't recommend enough. Very good service, they kept me informed all the way.
Cannot fault the service! Helpful over the phone, parcel tracking details sent, and the item delivered within the pre-texted time slot. Will certainly recommended, and order from again. Order number: 52485
Thank you, excellent all round service,right parts arrived on time and sorted ignition problem. Hope you have a prosperous 2013 & will have no hesitation in using you again & recommending you. Order No. 52446
Order no 52401 Great service. Order placed by telephone. Very friendly and helpful staff. Even checked the item was physically in stock on the shelf before I placed the order. Excellent delivery. I paid for the additional upgrade to have next day Saturday delivery. Fanstic delivery service via DPD - able to track the order and get a 1 hour delivery window. All in all a superb service and meant despite the boiler breaking down on Friday 21st Dec I had heating restored before Xmas :) Many thanks
Initially AK were let down by their supplier which delayed delivery but they kept me informed and arranged prompt delivery once the part arrived with them. Order Number 8239
Order number 52105 Excellent customer service from Cheryl on the Sales team, order processed very efficiently delveivered to where I requested and on time. Wasn't sure if the part was going to fix my problem but I installed and woo hoo!! boiler is now fixed and I have heating for Xmas. I would strongly recommmend AK Gas for all your boiler spares.
Have purchased a couple of times from AK Gas. Very good service. Items as described and very fast delivery. Will be happy to purchase again in the future.
506504 Ordered part and next day delivery, but was then informed product was out of stock - shame the website didn't reflect stock levels as I may have located the part elsewhere (no heating or hot water and it was -5 and snowing!!!). Subsequent service was excellent though.
AK Gas Response Although the part was out of stock AK Gas were able to obtain the part the following day and it was subsequently shipped out to the customer for next day delivery.
Order number 506555; Excellent service, quick and very good communication. I was at ease throughout the whole transaction and the predicted delivery time was spot on. Highly recommended!
Order # 51862 Superb helpful service, best of all you sent my new gas valve overnight and it arrived at 8.15am when other suppliers had quoted a week to source it, our heating was restored just in time for Christmas. Thanks so much
Order 34908 Can't fault this service. Telephone query seeking advice and clarification was responded to most helpfully and courteously. Despite being advised of possible 7 day delay on one item I wished to order, the consignment still arrived within a few days. Very professional.
Order No 51542 Excellent service, helped me find the part number when I only had few details, delivery very prompt and here before 10am the next day. Thanks
Order no.35080. Excellent service.Product well packed.I particularly liked the way I was kept informed about delivery.The nominated hour slot was really useful in enabling me to plan other activities around the slot.
Very pleased with the service - your price was the best I could find for this part and it was delivered promptly. Glad to recommend you. Order no. 506385
My order No. 51556. Very impressed with your service and speed of delivery - less than 24 hours from order placed. PCB now fitted and boiler performance restored to normal. My CH technician interested in using your service in future.
I was initially impressed with the phone call confirming delivery dates, but then the follow up information about progress improved on that. However the actual delivery of my order, 1 minute into the allotted time was astounding. Brilliant. Well done to you all. (order No. 506400)
51096 AKGAS were let down on the initial order by there supplier so I was initially disappointed. However the very high level of subsequent service more than made up for it. Gail in particular was not only very helpfull but also seemed genuinely concerned that she had done everthing possible. A very good company
Very good service rang me back and double checked part numbers before placing the order. Prompt delivery, excellent time slot and text to let you know the delivery time so you don't waste all day waiting. Order number 34915 Ray Weston
Order No 34939. Very pleased with the service, got the part for a very old boiler, delivery was good, even got message says when it is coming, don't need wait for whole day long
order Number 8112. prompt delivery, it came when they said within an hour.Good are exactly as they should be and are now fitted and working. I have central heating again! Thanks.
Excellent service, AK quoted delivery by the Thursday, My part arrived on Wednesday, The price to was very compeitive and more importantly fitted the unit all is doing what it says on the tin, Many Thanks AK
Order Number 50404 Our plumber said our boiler fan unit was out of date and if he found one job would be not financially viable. New boiler recommended. AK had one in stock at reasonable money and it arrived within 24 hrs. Excellent service ***
Mr. Murphy: order no. 50535. Very helpful staff on helpline, good knowledge of customer needs. Part came very promptly, well packaged and at a far cheaper price than quoted by other suppliers. Overall an excellent service, will use this company again.
Order no 34810, received within 2 days,excellent service. Instructions with part were easy to follw.A lot cheaper than local suppliers. Would highly reccomend this company to everyone who needs boiler parts.
506162 Spares for Ferroli boiler.Well designed website,easy to identify correct parts required.Not cheapest supplier,but competitive nonetheless.Additional cost worth the peace of mind from knowing parts are OEM items,not aftermarket/recon parts,from a reputable source.Delivery was prompt and arrangements outstanding,with DPD commiting to a day and time and honouring them !!. Items well packaged. Parts yet to be fitted,but appear to be correct for the boiler in question. Overall an excellent supplier and courier service.
8011 Tim Sheehan very pleased with the service post and package spare parts heating working perfect will definitely recomend akgas to anyone i hear that is in bother with their heating
Order a boiler part to be delivered next day but arrived after a week as it had been lost. Not very happy
AK Gas Response Unfortunately AK Gas let the customer down on this occasion as the parcel was lost by the courier. We apologised to the customer and sent out another part which was delivered successfully.
505973 I ordered a diaphragm kit on Saturday and paid nearly £5.00 for delivery. I would have thought that it would be posted out 1st class on Monday and arrive by Wednesday at the latest, but no, it wasn't sent out until Thursday and arrived on Saturday. I know you offer a next day service, but for such a small part?
AK Gas Response AK Gas offer several delivery options. On this occasion the Bronze service, 7-10 day delivery was chosen by the customer and the part was delivered within this timescale.
order number 506051 easy to find part on website Item delivered in 2 days as expected. With small parts such as this order could have been mailed 1st class rather than courier delivery and saved on shipping costs which seem high for such a small/light item.
Very pleased with delivery which was earlier than expected and correct parts supplied ,well packed and undamaged.Site is easy to navigate and photos,descriptions and cross -reference details give confidence that correct parts are being ordered,particularly when Potterton have changed part numbers from those used in original parts list ,when boiler was manufactured. order no. 506026
Re: Order No. 34744 Part ordered online lateish evening of 19th, delivered via courier early evening of 21st. Excellent service as opted for 2-3 day delivery, very pleased with whole experience. Will use again/recommend on.
Fast delivery even on standard service, well impressed. Good clear instructions saved money on parts and fitting, bonus! Happy to recomend, easy and efficient.
Comments
Order Numbers - 505351/505410
The boiler part I ordered arrived promptly and fitted perfectly.
Will definitely use AK Gas again.
Thanks!
Order Number 36468
good price and fast service. Will return.
order number 36273
e
Fantastic service and help from the girls when taking my order and very pleasant to deal with. Item was ordered at around 11.30am and arrived next morning at 8.50 am. Can't say better then that , spot on !!!
Will defiantly use again and recommend.
Kind regards Nik.
8754
Best prices on the net .Delivery always on time .
Great service
Good communication
Next day delivery
Just the job!
EASY TO USE WEB SITE.PART ARRIVED IN GOOD TIME,WOULD USE AGAIN.
Great customer service and price for quick delivery on required part. Only negative was minor damage, part still useable. Will look to shop here again.
Excellent service and quick and easy ordering. Will continue to use!
second time have used ak would recomend to anyone many thanks mike.
Excellent service and price with next day (Sat) delivery. I would recommend this Company.
Great service paid for next day delivery as needed part urgently and part was delivered by lunchtime. staff helpful when telephoned to order part would recommend and use again
Easy to use website, once I had ordered my part the communication I received was excellent which made it easy for me to inform my customer when their boiler part would arrive and the repair could be carried out. Have added AK GAS to my favourite list.
Quick and easy to order online. Good price - better than other suppliers!
Problem with courier:parcel returned undelivered.
Many thanks to Cheryl in office who was very helpful and arranged to get parcel sent again.
Part arrived as promised today. However Courier delivered parcel to offices next door so I went round to collect it !
Excellent service from AK Gas. Very good email and telephone communication. Thankyou.
My boiler fault appeared at 14:30, on Friday 28/12/12 by 14:45 I had diagnosed the fault as the solenoid on the gas valve. My thoughts were that we would be without heating or hot water over the rest of Christmas period and into the new Year.
I searched the internet found the company and the part. Created the account at 15:09 and ordered the part , had a confirmation email by 15:18.
Part arrived by 11:00 next day, fitted and working by 11:30
I would definitely recommend this company.
Excellent service, kept me updated as to when delivery would be
would use again
Great service, incredibly fast delivery over New Year and also cheapest price for the item!
Delivery as promised on next working day. Excellent customer service from person with good product knowledge.
Excellent!!! Great Site - Fast Delivery - Will Recommend
First part (overpressure relief valve) delivered and fitted, heating all now working nicely; second part (overtemp thermostat) now ordered as a precaution.
Thank you
Order no 52594
Arived quickly, now my flat has heat!
o/n 51968
Order No: 52497
Excellent service, ordered part Friday afternoon and it arrived on time Saturday
morning. Also text messages to mobile phone informing of current status and delivery time was really useful
Very efficent and fast service, order place 1.30pm arrived next day 12.40. My customer very happy. I will be using your services again soon. Thank you.
Excellent Service.
My boiler fault appeared at 14:30 on Friday 28/12/12 by 14:45 I had diagnosed the fault as the solenoid on the gas valve. My thoughts were that we would be without heating or hot water over the rest of Christmas period and into the new Year.
I searched the internet found the company and the part. Created the account at 15:09 and ordered the part , had a confirmation email by 15:18.
Part arrived by 11:00 next day, fitted and working by 11:30
I would definitely recommend this company.
Very good and prompt delivery over the Christmas period. Can't recommend enough. Very good service, they kept me informed all the way.
Next day delivery even when i missed the cut off point, will use again
Order number: 52485
Can't fault the service, great to do business with. About to order some more spares from AK Gas as very happy with service up until now. Thanks :-)
Fanatastic service. Friendly and prompt. Will definitely recommend to others!
Excellent service, great communication and delivery options.
AKGAS were very helpful as we searched on many sites and they were the only ones to have this item so thank you.
comment; "great service on the phone."
Item very well packaged and delivered to the minute they said. Very professional and prompt.
Thank you.
Great service. Order placed by telephone. Very friendly and helpful staff. Even checked the item was physically in stock on the shelf before I placed the order. Excellent delivery. I paid for the additional upgrade to have next day Saturday delivery. Fanstic delivery service via DPD - able to track the order and get a 1 hour delivery window. All in all a superb service and meant despite the boiler breaking down on Friday 21st Dec I had heating restored before Xmas :) Many thanks
Order Number 8239
Order Number S06697
Excellent customer service from Cheryl on the Sales team, order processed very efficiently delveivered to where I requested and on time. Wasn't sure if the part was going to fix my problem but I installed and woo hoo!! boiler is now fixed and I have heating for Xmas. I would strongly recommmend AK Gas for all your boiler spares.
Prompt service. Good communication about delivery and arrived in the time slot requested. Very satisfied.
Have purchased a couple of times from AK Gas. Very good service. Items as described and very fast delivery.
Will be happy to purchase again in the future.
Order No 51941
Very good, quick and efficient.
51778
AK Gas Response
Although the part was out of stock AK Gas were able to obtain the part the following day and it was subsequently shipped out to the customer for next day delivery.
Excellent service, quick and very good communication. I was at ease throughout the whole transaction and the predicted delivery time was spot on. Highly recommended!
Superb helpful service, best of all you sent my new gas valve overnight and it arrived at 8.15am when other suppliers had quoted a week to source it, our heating was restored just in time for Christmas.
Thanks so much
Can't fault this service. Telephone query seeking advice and clarification was responded to most helpfully and courteously. Despite being advised of possible 7 day delay on one item I wished to order, the consignment still arrived within a few days. Very professional.
ORDER NUMBER: 35129
Excellent service.Product well packed.I particularly liked the way I was kept informed about delivery.The nominated hour slot was really useful in enabling me to plan other activities around the slot.
ORDER No 35045.
Very impressed with your service and speed of delivery - less than 24 hours from order placed. PCB now fitted and boiler performance restored to normal. My CH technician interested in using your service in future.
great arrived when it should have and the right part warm again will use again
Excellent service and delivery...
Heating now back on after 4 days in a freezing house...Brilliant..
Order 8152
Parts delivery from stock in less than 24 hours at a reasonable price. Will certainly use akgas again and recommend.
Order No 35043
Spare as ordered arrived in time to spare me a wintery Xmas. Thanks again
Excellent. Ordered for it to be delivered before 5.30pm on the following day and it arrived while I was having my breakfast.
Fast response to my order, part working well. Shame that the boiler manufacturer didn't get it right the first time!
Excellent service
Speedy delivery
Will most defiantly be back for more
10/10
Order #34890
However the actual delivery of my order, 1 minute into the allotted time was astounding.
Brilliant. Well done to you all.
(order No. 506400)
Good service. Incorrectly packaged relief valve exchanged without problems.Thank you.
Qorder number 506263
many thanks
order num 51119
Very good service, quick and efficient
Delivered at 12.33, as you indicated between 12.00 and 1.00. I am very impressed with DPD's delivery. However fan appears to be damaged.
AK Gas Response
AK Gas responded immediately and arranged collection of the faulty unit and delivery of a replacement fan within 2 days.
Prompt delivery, excellent time slot and text to let you know the delivery time so you don't waste all day waiting.
Order number 34915
Ray Weston
Order506326
Order 506192
Excellent service....perfect.
Lovely to be warm again, thanks.
Order 8098
Very pleased with the service, got the part for a very old boiler, delivery was good, even got message says when it is coming, don't need wait for whole day long
Order number: 34896.
prompt delivery, it came when they said within an hour.Good are exactly as they should be and are now fitted and working. I have central heating again!
Thanks.
Order number 506229
Order No.506198
My order number to claim a free gift is :-
34871
Thankyou
Very helpful and prompt supply of parts even to the Isle of Wight.
Will definitely use again and recommend to others
Friendly staff, easy to order and next day (Saturday) delivery. Will definitely recommend AK Gas.
ordes #50973
Very pleased with your service
came next day at 11 am
brilliant
i recommend this service
Excellent service. Easy to find items on web site and easy to order. Very fast delivery.
Thank you
Order no 34831
Order No 50693
Our plumber said our boiler fan unit was out of date and if he found one job would be not financially viable. New boiler recommended. AK had one in stock at reasonable money and it arrived within 24 hrs. Excellent service ***
Order number 506184
excellent service very helpful. next day delivery will use again.
order no:34884, 31363
Speedy service will use again
fast and decent service .saved loads of money buying from here
Exactly what I needed at a great price and a fast delivery. What more could you ask for?
Fast delivery, well packaged and as ordered. Highly recommended.
Order No. 505865
Excellent service very helpful and efficient will certainly use again
Order a boiler part to be delivered next day but arrived after a week as it had been lost. Not very happy
AK Gas Response
Unfortunately AK Gas let the customer down on this occasion as the parcel was lost by the courier. We apologised to the customer and sent out another part which was delivered successfully.
Order #8019
AK Gas Response
AK Gas offer several delivery options. On this occasion the Bronze service, 7-10 day delivery was chosen by the customer and the part was delivered within this timescale.
Excellent service, best price and DPD Parcel Courier were very efficient too - excellent all round, thank you!
Excellent customer service and delivery
welldone.
Once again, fast, problem-free service!
easy to find part on website
Item delivered in 2 days as expected.
With small parts such as this order could have been mailed 1st class rather than courier delivery and saved on shipping costs which seem high for such a small/light item.
Very fast delivery, excellent price for part.
Very helpful customer service, parts delivered next day, I will highly recommend AK Gas to friends and family.
order no. 506026
Very prompt delivery, many thanks.
Part ordered online lateish evening of 19th, delivered via courier early evening of 21st. Excellent service as opted for 2-3 day delivery, very pleased with whole experience. Will use again/recommend on.
A1 Service!
Fast delivery even on standard service, well impressed. Good clear instructions saved money on parts and fitting, bonus! Happy to recomend, easy and efficient.
Order # 50067
Order number 505864
FAST, RELIABLE SERVICE,
lovely cheerful lady took my order
delivery at exactly time stated
item well packed and spot on
cheers
Excellent service and rapid despatch. Order updates are timely and I will certainly recommend AK GAs and use again.
great service, happy to reccommend
O/No. 7970
exactly within the time of day as quoted.
Would recommend.
Order number 49208
Item received promptly in good order
Item fitted and working
Excellent Service
Thank you very much